FAQ

Frequently Asked Questions

Q: When are you open and prices?

A: Our hours and pricing information are posted on the BOOK NOW and Locations page of this website.  All bookings are prepaid and we do not hold/reserve slots.

 

Q: Do I have to pay online or can I walk-in?

A: It is fine to pay cash at the register but booking online guarantees you a slot.  Walk-ins are welcome if space is available, please check our calendars for available jump sessions.

 

Q: How old do you have to be?

A: All ages are welcome.  We have divided our hours into categories: 11 and under, 12 and older, and All Ages, for the safety and enjoyment of our patrons.  Each child 3 and under must have one parent with them on the trampolines for safety purposes, there is no charge to the parent.  Age 4 – 11 requires a parent or responsible guardian be on the premises. Minimum age? We recommend that your child be able to walk and jump by themselves to have maximum fun.

 

Q: Is there anywhere to just sit and watch?

A: Absolutely. There is no charge for spectators.

 

Q: What should I bring with me?

A: Your ID to verify the online waiver and a pair of grip socks.  You must wear grip socks at all times on the trampolines. We sell grip socks but you are welcome to bring your own.  This is also noted in the safety section.  If you are 11 years of age or younger, bring a parent or guardian.

 

Q: How early should I show up?

A: We recommend all jumpers to arrive at least 10 minutes before their jump session to allow for check-in, waiver verification and safety briefing. Sessions end on time and late comers will experience loss of jump time.

 

Q: Why can't I book for a slot in the future?

A: For general and small party bookings we open the calendar up to 30 days ahead. So please plan ahead and wait for the desired slots to be made available. *This restriction does not apply for full facility rentals.

 

Q: Is it safe?

A: Please read the safety section.  There is no question that inherent risks are part of any sport or physical activity, but injury rates on commercial trampolines average only 10% of almost all other organized sports and are even lower than bowling!  The largest risk of injury results when a large jumper collides with a small one so please follow the rules and pay attention to staff instruction.

 

Q: Is there a weight limit to be on the trampolines?

A: Weight limit is 120kg and we do recommend to everyone that they jump within their own physical abilities.